Privacy Policy — How taya 99 Protects Your Data

1. Introduction

taya 99 ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of every player who uses our online gaming platform. This Privacy Policy ("Policy") describes how taya 99 collects, uses, stores, shares, and protects your personal information when you access or use the taya 99 website and related services.

This Policy applies to all users of the taya 99 platform, including registered players, visitors who browse without registering, and individuals who contact our support team. By accessing taya 99 or registering an account, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

2. Data Controller

For the purposes of applicable Philippine data protection legislation, including the Data Privacy Act of 2012 (Republic Act No. 10173), taya 99 acts as the personal information controller in respect of the personal data it collects and processes in connection with the operation of the taya 99 platform.

If you have any questions about how taya 99 handles your personal data, or if you wish to exercise any of your data subject rights, please contact our Data Privacy Officer using the details provided in Section 13 of this Policy.

3. Data We Collect

taya 99 collects personal data from you in the following categories, depending on how you interact with the platform:

taya 99 does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by applicable law (for example, problem gambling self-exclusion records).

4. How We Use Your Data

taya 99 uses your personal data for the following purposes:

• Account Management: To create, verify, maintain, and secure your taya 99 player account.
• Service Delivery: To provide access to games, process deposits and withdrawals, and deliver the core taya 99 gaming experience.
• Identity Verification (KYC): To verify your identity and age (21+) in compliance with applicable Philippine gaming regulations and anti-money laundering obligations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, and other illegal activity.
• Responsible Gaming: To monitor gaming behaviour, identify potential problem gambling indicators, and administer self-exclusion and limit-setting tools.
• Customer Support: To respond to your enquiries, resolve disputes, and improve our support services.
• Legal Compliance: To comply with applicable Philippine laws, PAGCOR regulatory requirements, and court or government orders.
• Platform Improvement: To analyse usage patterns and improve the performance, features, and security of the taya 99 platform.
• Communications: To send you account-related notifications, security alerts, and — where you have opted in — promotional communications about taya 99 offers.

5. Legal Basis for Processing

taya 99 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing required to perform our contract with you — i.e., to operate your taya 99 account and deliver gaming services.
• Legal Obligation: Processing required to comply with applicable Philippine law, including KYC, AML, and PAGCOR regulatory requirements.
• Legitimate Interests: Processing necessary for taya 99's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Where we rely on your consent — for example, for optional marketing communications — you may withdraw that consent at any time by contacting our support team or updating your account preferences.

6. Data Sharing & Disclosure

taya 99 does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only to the extent necessary and for the purposes described in this Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your financial transactions.
• Identity Verification Providers: Third-party KYC and age verification service providers engaged to assist with regulatory compliance.
• Game Software Providers: Licensed game developers and content providers whose games are available on the taya 99 platform, to the extent required for game operation and fairness auditing.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies, where required by law or regulatory directive.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers engaged under strict data processing agreements.
• Legal & Professional Advisors: Lawyers, auditors, and other professional advisors, subject to professional confidentiality obligations.

7. Data Retention

taya 99 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specific retention periods include:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and PAGCOR record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Support Communications: Retained for up to three (3) years from the date of the communication.
• Technical and Usage Data: Retained for up to two (2) years, after which it is anonymised or deleted.
• Self-Exclusion Records: Retained for the duration of the exclusion period and for a minimum of five (5) years thereafter.

When personal data is no longer required, taya 99 will securely delete or anonymise it in accordance with our internal data retention and disposal procedures.

8. Security Measures

taya 99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Multi-factor authentication options for player account access.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis.
• 24/7 security monitoring and automated intrusion detection systems.
• Staff training on data protection obligations and information security best practices.

While taya 99 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

9. Cookies & Tracking Technologies

taya 99 uses cookies and similar technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit our website. We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled.
• Performance Cookies: Used to collect anonymised data about how players use the platform, helping us identify and fix performance issues.
• Functional Cookies: Used to remember your preferences, such as language settings and game display options, to personalise your experience.

taya 99 does not use third-party advertising cookies or cross-site tracking technologies. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies may affect platform functionality.

10. Your Data Subject Rights

Under the Data Privacy Act of 2012 and applicable NPC regulations, you have the following rights in respect of your personal data held by taya 99:

• Right to be Informed: The right to know what personal data taya 99 collects and how it is used — as set out in this Policy.
• Right of Access: The right to request a copy of the personal data taya 99 holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of the above rights, please contact our Data Privacy Officer using the details in Section 13. We will respond to all verified requests within fifteen (15) business days.

11. Minors

The taya 99 platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. taya 99 does not knowingly collect personal data from individuals under the age of 21.

If taya 99 becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on taya 99, please contact our support team immediately.

12. Changes to This Policy

taya 99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or in-platform notification.

Your continued use of the taya 99 platform following the posting of any updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how we protect your data.

13. Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by taya 99, please contact our Data Privacy Officer:

• Email: [email protected]
• Support Email: [email protected]
• Live Chat: Available 24/7 within your taya 99 account dashboard.
• Response Time: We aim to respond to all data privacy enquiries within fifteen (15) business days.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about how to file a complaint is available on the NPC's official website.